About this role
IT Service Desk Analyst at MedHealth. Location: Melbourne, Victoria, Australia. Role: answering calls, resolving issues, documenting activities Requirements: 1+ year technical service desk experience; ticketing (Freshworks), Microsoft Office 365 support, Microsoft Windows Server/Active Directory; ITIL practices; Pure Cloud phone systems; strong troubleshooting and customer communication skills. Category: Information Technology Seniority: Entry Level Tools: Freshworks, Microsoft Office 365, Microsoft Windows Server, Microsoft Active Directory, ITIL, Pure Cloud Commitment: Full Time Workplace: Hybrid Languages: English