About this role
• Remain on-call for sick or scheduled vacation of Full-Time Dispatchers. This will be at the determination of the Director of Communications, Director of Operations, or Chief of Security.
• Respond to emergency and non-emergency calls for help and information.
• Field calls via phone, radio, walk-up window, and email.
• Operate radio communication system to dispatch officers, disseminate information and communicate with officers during calls.
• Operate surveillance system to monitor Lipscomb facilities and properties, as well as review footage during investigations.
• Operate various dispatch computer software to log calls, generate reports, create IDs, issue parking permits, etc.
• Coordinate with outside vendors and agencies, such as security monitoring providers, local emergency response agencies, and local utility providers.
• Assist with parking request facilitation, as needed, in coordination with Parking Division.
• Engage in development of dispatch procedures, protocols, and training in coordination with Director of Communications, Director of Operations, and Director of Security.
• Engage in implementing communications technology and protocols and providing training to personnel when appropriate.
• Work with appropriate parties to develop, enhance, and maximize video surveillance systems.
• Engage in understanding, development, and training for specialized programs, such as field training officers, special units, and community outreach.
• Actively participate in accreditation processes, as tasked by Director of Communications, Director of Operations, and/or Director of Security.
• Assist in onboarding and training of personnel, in coordination with Director of Communications and Director of Operations.
• Present in-person training for in-service and similar (when appropriate).
• Assist with reporting (as needed).
• Must excel in fast-paced setting.
• Attend regular staff meetings.
• Attend on-on-one meetings with Director of Communications as necessary.
• Develop and maintain relationships with local, state, and federal law enforcement agencies, as appropriate.
• Engage in additional duties as necessary.
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