About this role
Service Desk Analyst I at University of Alberta Careers. Location: Edmonton, Alberta, Canada. Role: processing queries, offering support, tracking interactions Requirements: Certificate/diploma in computer technology or A+ (or equivalent), 1–2 years service-desk experience, HDI Support Center Analyst and ITIL Foundations v3 are assets, Freshservice experience an asset; strong communication and problem‑solving skills. Category: Information Technology Seniority: Entry Level Tools: Freshservice, Windows, Mac, UNIX, Linux, Google Apps, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Adobe Creative Cloud Certifications: a+, support center analyst, itil foundations v3 Commitment: Full Time, Temporary Workplace: Hybrid Languages: English