About this role
Senior IT Support Analyst at Hildasi Brian. Location: Houston, Texas, United States. Role: responding requests, diagnosing issues, installing software Requirements: 3+ years help desk/technical support experience; strong Windows and networking knowledge; experience with Active Directory, Office 365, ticketing, troubleshooting, and clear communication for non-technical users. Category: Information Technology Seniority: Mid Level Tools: Windows, Microsoft Office 365, Active Directory, RMM, RingCentral, Bitdefender, Filevine, NEOs, PowerShell, Bash, Gemini, Copilot, OpenAI Certifications: comptia a+, network+ Commitment: Full Time Workplace: Onsite Languages: English