About this role
IT Service Delivery Analyst at Resource Environmental Solutions LLC. Location: Houston or Lafayette. Role: triaging tickets, resolving issues, supporting deployments Requirements: Bachelor's degree required, 5+ years front-line technology support experience, strong communication and customer service skills, experience with Windows deployment, software distribution, hardware diagnostics, cybersecurity controls, Active Directory, Office 365 and collaboration tools. Category: Information Technology Seniority: Senior Level Tools: Windows 10, Windows 11, MFA, EDR, Active Directory, Security Groups, Group Policies, Microsoft Office 365, Microsoft Teams, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud, Bluebeam Commitment: Full Time Workplace: Onsite Languages: English