About this role
Workforce Management Traffic Analyst - REMOTE at Avisbudget. Location: Tulsa, Oklahoma, United States. Role: monitoring volume, adjusting routing, creating reports Requirements: High school diploma, 1+ years WFM/RPM experience, 2 years call center experience preferred; knowledge of Verint or similar WFM, ACD technology, Microsoft Office, SQL helpful; strong data analysis and communication skills; ability to work evenings and weekends. Category: Business Operations Seniority: Entry Level Tools: Symbee, Amazon, Verint, Verint WFM Software, NICE, IEX, E-WFM, Genesis, AWS, Avaya, Aspect, ACD, Microsoft Office Suite, SQL, SSO Commitment: Full Time Workplace: Remote Languages: English