About this role
Associate Analyst, IT Support (On-site) at Resmed. Location: Moreno Valley, California, United States. Role: troubleshooting hardware, managing tickets, supporting users Requirements: Minimum 5 years supporting client desktop environments; experience with Windows 10/11 and Mac, Microsoft Office/M365, AD/MFA/Exchange, JIRA or BMC ticketing, imaging and hardware repair; strong communication and problem-solving skills. Category: Information Technology Seniority: Senior Level Tools: JIRA, BMC, Microsoft Active Directory (AD), Multi-Factor Authentication (MFA), Microsoft Exchange, Windows 10, Windows 11, MAC, Microsoft Office 2013, Microsoft Office 2016, M365, Cisco VoIP, Zebra label printers, RF barcode scanners Certifications: mcse, itil, cisco voip Commitment: Full Time Workplace: Onsite Languages: English