About this role
Service Desk Analyst at Bilh. Location: Boston, Massachusetts, United States. Role: triaging requests, resolving issues, supporting users Requirements: High school/GED required; 1-3 years related experience with 2+ years Service Desk/IT support in MS Windows/MS Office environments. Knowledge of Windows 10, macOS, iOS, Android, network fundamentals, Citrix, Microsoft infrastructure, Office 365, and ITSM (ServiceNow or Remedy). Category: Information Technology Seniority: Entry Level Tools: Microsoft Windows 10, macOS, iOS, Android, Citrix, Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, ServiceNow, Remedy, Oracle PeopleSoft, Workday, EHR, Dell, Apple, HP, Ricoh Commitment: Full Time Workplace: Onsite Languages: English