About this role
IT Service Desk Analyst at North American Dental Group. Location: Pittsburgh, Pennsylvania, United States. Role: answering calls, troubleshooting issues, logging incidents Requirements: Minimum 2 years related experience; service desk/ITSM and RDM tool experience preferred; troubleshooting Microsoft and Mac OS, enterprise computing, mobile devices, and office productivity tools; strong communication, time management, and customer-facing skills. Category: Information Technology Seniority: Entry Level Tools: ITSM, RDM, Microsoft operating systems, Mac OS Commitment: Full Time Workplace: Hybrid Languages: English