About this role
Quality Assurance Analyst at Integral Federal. Location: Tysons Corner or McLean. Role: performing analysis, monitoring agents, improving processes Requirements: Bachelor's degree, minimum 6 years' experience with root cause and trend analysis, active SECRET clearance required, service/help desk RCA experience, advanced Excel and MS Office, familiarity with Salesforce or ServiceNow; Power BI/Power Apps/SharePoint preferred. Category: Quality Assurance Seniority: Senior Level Tools: CRM, Salesforce, ServiceNow, Microsoft Office, Microsoft Excel, Power BI, Power Apps, SharePoint Certifications: secret clearance Commitment: Full Time Workplace: Onsite Languages: iw, English