About this role
IT Analyst - India (Bangalore) at New Era Technology. Location: Bangalore, Karnataka, India. Role: handling calls, resolving issues, documenting tickets Requirements: Provide Level 1 internal IT support via phone and tickets, troubleshoot Windows systems, follow escalation procedures, communicate clearly, and work rotational 24/7 shifts including nights and weekends. Category: Information Technology Seniority: Entry Level Tools: Windows Commitment: Full Time Workplace: Onsite Languages: English