About this role
Service Desk Analyst at The BDO Group. Location: St Peter Port, Guernsey, Guernsey. Role: providing support, managing incidents, monitoring slas Requirements: Provide first-line IT support, log and manage incidents in ticketing system, monitor SLAs, perform basic diagnostics, escalate to 2nd/3rd line, and work with Microsoft 365 and networking technologies. Category: Information Technology Seniority: Entry Level Tools: Microsoft Office, Microsoft Visio, Microsoft Project, Microsoft 365, Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft OneDrive for Business, Microsoft 365 admin centre, Azure Active Directory, Outlook, Teams, C5 ticketing system, Service Management system Certifications: comptia a+, microsoft azure fundamentals, microsoft 365 fundamentals, clean driving licence Commitment: Full Time Workplace: Onsite Languages: English