About this role
IT Global Service Desk Senior Analyst at A&O Shearman. Location: Belfast, Northern Ireland, United Kingdom. Role: logging tickets, troubleshooting incidents, training staff Requirements: 3+ years 1st/2nd line ITIL service desk experience, ticketing and ACD experience, knowledge of Windows Azure, O365, Intune, strong customer service and communication, ability to train staff and deputise for manager, flexible hours including weekend rotation. Category: Information Technology Seniority: Mid Level Tools: Automatic Call Distribution (ACD), Windows Azure, O365, Intune Certifications: technical support professional Commitment: Full Time Workplace: Hybrid Languages: English