About this role
IT Service Desk Support Analyst at Georgia Southern University. Location: Statesboro, Georgia, United States. Role: troubleshooting issues, escalating issues, maintaining knowledge Requirements: Provide Tier 1 technical support for hardware, software, OS, and account issues; troubleshoot and escalate per SLAs; high school diploma or equivalent and 1 year related experience required; proficiency with Microsoft Office and Google. Category: Information Technology Seniority: Entry Level Tools: Windows, macOS, iOS, Android, Microsoft Office, Google Commitment: Full Time Workplace: Onsite Languages: English