About this role
Technical Support Analyst at ComplyAdvantage. Location: Singapore or London or Lisbon or Cluj-Napoca or New York City. Role: managing tickets, triaging requests, resolving issues Requirements: 1–3 years in customer-facing technical support for B2B SaaS, fluent English & Mandarin, experience with ticketing platforms, comfortable with REST APIs and technical concepts, strong written communication and attention to detail. Category: Customer Service Seniority: Entry Level Tools: Pylon, Zendesk, Freshdesk, Intercom, REST APIs, Jira, Confluence, GitLab Commitment: Full Time Workplace: Onsite Languages: English, Chinese