About this role
Support Center Analyst (Hybrid) at Rewards Network. Location: Chicago, Illinois, United States. Role: providing support, troubleshooting issues, documenting incidents Requirements: Associate degree in IT or 2+ years help-desk experience (or equivalent). Entry-level IT certifications (A+, Network+, MCP, MSCE/MSCA) preferred, experience with Microsoft 365, Jamf, Intune, Windows and macOS, ticketing systems, and strong customer service skills. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, Jamf, Intune, Microsoft Windows 10, Microsoft Windows 11, Microsoft Office 365, VPN, Ticketing System Certifications: msce, msca, mcp, a+, network+ Commitment: Full Time Workplace: Hybrid Languages: English