About this role
Tier 1 Technical Support Analyst- Miami at Klik Solutions, LLC. Location: Miami, Florida, United States. Role: Provide triage, Document tickets, Resolve incidents Requirements: 2+ years in helpdesk/IT support; strong Windows and MacOS knowledge; basic Windows Server (AD, DNS/DHCP, RDP); Office 365; basic network troubleshooting; good communication; certifications a plus. Category: Information Technology Seniority: Mid Level Tools: Windows, MacOS, Active Directory, DNS, DHCP, RDP, Office 365, Kaseya, Autotask, VSA, Sophos, Auvik, ITGlue Certifications: microsoft professional, comptia a+, hdi Commitment: Full Time Workplace: Hybrid Languages: English