About this role
Contact Center Analyst at Medmetrix. Location: Pasig or Pasig or Manila. Role: Compare staffing, Ensure adherence, Track metrics Requirements: 2+ years in workflow management or contact center analytics; strong Excel and SQL skills; knowledge of KPIs and contact center tech. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, VBA, SQL, CRM systems, ACD, IVR, Kronos, Microsoft Access, Reporting Platforms Commitment: Full Time Workplace: Onsite Languages: English