About this role
Operations Analyst - Call Center & Dispatch Support at Summit Broadband. Location: Orlando, Florida, United States. Role: analyzing operations, supporting systems, developing reports Requirements: Analyze call center and dispatch operations, support and optimize telephony/CRM/dispatch systems, develop dashboards and reports, automate workflows, perform UAT/testing; must pass pre-employment background and drug test. Category: Business Operations Seniority: Mid Level Tools: Microsoft Power BI, Tableau, Microsoft Excel, CRM Commitment: Full Time Workplace: Onsite Languages: English