About this role
Fraud Assist Analyst at National Australia Bank. Location: Melbourne, Victoria, Australia. Role: answering calls, investigating fraud, educating customers Requirements: Proven customer service experience; ability to handle high-volume inbound calls (40+ per day), de-escalate, support vulnerable customers, adhere to structured schedules, and work full-time in-office for initial 12 weeks. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Hybrid Languages: English