About this role
1st Line IT Service Desk Analyst at Swansea University. Location: Swansea, Wales, United Kingdom. Role: providing service, managing incidents, maintaining knowledge Requirements: Provide excellent customer service, follow incident and request processes, escalate appropriately, contribute to knowledge bases, be organised, proactive, and able to problem-solve; Welsh language Level 1 preferred. Category: Information Technology Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English, Welsh