About this role
Service Desk Analyst at University of Bristol. Location: Bristol, England, United Kingdom. Role: providing support, resolving tickets, maintaining knowledge Requirements: First-line IT service desk experience, customer-facing support skills, desktop hardware/software and OS knowledge, proficiency with IT service management tools and knowledge bases, NVQ Level 3/HNC/A-Levels or equivalent experience. Category: Information Technology Seniority: Entry Level Tools: IT service management tools, knowledge base software Certifications: nvq level 3, hnc, a levels, itil, sdi service desk analyst, comptia a+, microsoft Commitment: Full Time Workplace: Onsite Languages: English