About this role
Service Desk Analyst at University of Bristol. Location: Bristol, England, United Kingdom. Role: providing support, resolving incidents, managing tickets Requirements: Some 1st-line IT service desk and desk-side support experience; customer-facing skills; technical knowledge of desktop software, OS and hardware; proficiency with IT service management and knowledge base tools; NVQ Level 3/HNC/'A' Levels or equivalent experience. Category: Information Technology Seniority: Entry Level Tools: IT service management tools, knowledge base software Certifications: itil, sdi service desk analyst, comptia a+, microsoft Commitment: Full Time Workplace: Onsite Languages: English