About this role
Program Performance Specialist - Part-Time/Nights at Working Solutions. Location: Arkansas or Arizona or Florida or Indiana or Iowa or Michigan or North Carolina or Nebraska or Ohio or Tennessee or Texas. Role: monitoring performance, analyzing trends, recommending solutions Requirements: Monitor and review agent performance and quality, analyze trends, develop process improvements and action plans, present results, and participate in performance meetings. Preferred: 5 years contact center operations and 2 years business data analyst experience. Category: Customer Service Seniority: Mid Level Tools: Vyne Commitment: Part Time Workplace: Onsite Languages: English