About this role
Customer Support Senior Analyst at Ironmountain. Location: Cluj-Napoca, Cluj County, Romania. Role: managing inquiries, conducting training, resolving complaints Requirements: Provide multi-channel customer support; advanced German and English; strong written/verbal communication, critical thinking, and proactivity; MS Office and CRM (Salesforce) experience; knowledge of orders, archiving, destruction, and logistics. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office, Salesforce, IM Connect Commitment: Full Time Workplace: Onsite Languages: German, English