About this role
OMBUDSMAN COMPLAINTS ANALYST at The City of Toronto. Location: Toronto, Ontario, Canada. Role: screening complaints, triaging complaints, documenting cases Requirements: Experience in high-volume intake/complaint triage, case management systems, strong written and interpersonal skills, post-secondary education in public administration/social sciences/human rights or equivalent, and knowledge of equity and trauma-informed approaches. Category: Communications and Public Affairs Seniority: Mid Level Commitment: Full Time, Temporary Workplace: Hybrid Languages: English