About this role
Service Desk Analyst at Nrf. Location: Newcastle upon Tyne, England, United Kingdom. Role: troubleshooting issues, logging incidents, providing support Requirements: 1st/2nd line IT support experience in a professional services environment, strong customer service, troubleshooting Windows, Microsoft 365, Exchange, Intune/AVD/VPN, ServiceNow; ITIL desirable. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Microsoft Windows 11, Microsoft 365, Microsoft Exchange 2016, Microsoft Intune, AVD, VPN, Zoom, Teams, Active Directory, Azure Active Directory, iManage DMS, Apple iPhones, Mimecast, SCCM Certifications: itil Commitment: Full Time Workplace: Hybrid Languages: English