About this role
Helpdesk Analyst at Surbanajurong. Location: Mandaluyong City, Metro Manila, Philippines. Role: coaching staff, responding requests, maintaining tickets Requirements: Bachelor's in IT, minimum 5 years technical support experience, strong phone/email communication, customer service focus, AD/Exchange/Office 365 and ERP (Epicor/SAP) knowledge, troubleshooting Office suite/OS/VPN/IE, SLA/KPI familiarity, willing to work 24x7 shifts. Category: Information Technology Seniority: Senior Level Tools: Microsoft Active Directory, Microsoft Exchange, Microsoft Office 365, Microsoft Office, Internet Explorer, VPN, ERP, Epicor, SAP, Operating systems Commitment: Full Time Workplace: Onsite Languages: English