About this role
Analyst WFM Scheduling - Financial Services - Onsite - Cape Town at Cnx. Location: Cape Town, Western Cape, South Africa. Role: creating schedules, monitoring performance, preparing reports Requirements: Experience with workforce planning and scheduling, strong Excel skills, familiarity with WFM platforms (NICE IEX, Verint, Aspect, Genesys), analytical thinking, and stakeholder communication. Category: Business Operations Seniority: Mid Level Tools: NICE IEX, Verint, Aspect, Genesys, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English