About this role
Service Desk Analyst at Era4. Location: Bristol, England, United Kingdom. Role: monitoring alerts, triaging incidents, managing tickets Requirements: Experience in service desk/NOC or infrastructure support, comfort in 24/7 shift operations, familiarity with ITSM/ticketing tools, basic Linux command-line skills, networking fundamentals, strong written/verbal communication. Category: Information Technology Seniority: Entry Level Tools: ITSM, HaloITSM, ServiceNow, Jira Service Management, FreshService, Grafana, Prometheus, SolarWinds, Zabbix, Datadog, CloudWatch, Bash, Python Commitment: Full Time Workplace: Onsite Languages: English