About this role
Service Management Analyst at Telana. Location: Preston or Bracknell or London. Role: maintaining documentation, managing reporting, supporting incidents Requirements: Practical experience supporting ITIL/ITSM practices (incident, problem, change, service request), strong documentation and reporting skills, attention to data quality, excellent written/verbal communication, and ability to work in an MSP environment; security clearance may be required (UK residency). Category: Information Technology Seniority: Mid Level Tools: ITSM, Halo, ServiceNow, Jira Service Management, Power BI, Looker, Azure, Google Cloud Certifications: itil 4 foundation Commitment: Full Time Workplace: Hybrid Languages: English