About this role
Analyst I, Merchant Care at Checkout.com. Location: Shanghai, Shanghai, China. Role: handling inquiries, troubleshooting issues, educating merchants Requirements: Fluent Mandarin and English, 2+ years support/operations experience (payments preferred), strong problem-solving and communication, experience with Zendesk/Salesforce/CRM, able to handle multiple priorities. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Salesforce, WeChat, CRM Commitment: Full Time Workplace: Hybrid Languages: Chinese, English