About this role
Workforce Management Real-Time Analyst at Orion180 Insurance Services LLC. Location: Melbourne, Florida, United States. Role: Monitor real-time performance, Track schedule adherence, Make intraday staffing recommendations Requirements: Monitor real-time contact center performance, manage intraday staffing, support schedule adherence, and communicate updates to leadership. Category: Business Operations Seniority: Mid Level Tools: Excel, IEX, CMS, Avaya, Symposium, Blue Pumpkin, VBA Commitment: Full Time Workplace: Onsite Languages: English