About this role
Product Support Analyst at Orion180 Insurance Services LLC. Location: Irving, Texas, United States. Role: resolving escalations, conducting analysis, producing reports Requirements: L2/L3 escalation owner for connected device portfolio; 2+ years technical/product support; bachelor's in technical field or equivalent experience preferred; U.S. citizen or green card required; experience with ticketing platforms and reporting tools. Category: Customer Service Seniority: Entry Level Tools: OmniDesk, Zendesk, ServiceNow, Power BI, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English