About this role
Platform Support, Level II - Analyst / Associate at iCapital. Location: Salt Lake City, Utah, United States. Role: responding requests, triaging requests, documenting knowledge Requirements: Bachelors in CS/IT or related, 2+ years technical support experience, strong troubleshooting with APIs and databases, proficiency with spreadsheets/BI tools and CRM, cloud experience (AWS/Azure) preferred, excellent communication and problem-solving. Category: Customer Service Seniority: Entry Level Tools: APIs, databases, AWS, Azure, spreadsheets, CRM, business intelligence tools Commitment: Full Time Workplace: Hybrid Languages: English