About this role
Service Desk Level 1 Analyst (Mexico) at DYOPATH. Location: Monterrey or Mexico. Role: troubleshooting issues, logging tickets, escalating issues Requirements: 1+ year technical support experience; high school diploma required; HDI-SCA, ITIL Foundation, or Microsoft 365 Fundamentals preferred; proficiency with Windows OS and Microsoft Office; strong customer service and troubleshooting skills. Category: Information Technology Seniority: Entry Level Tools: Windows OS, Microsoft Office, Microsoft 365, ITIL Foundation Certifications: hdi-sca, itil foundation, microsoft 365 fundamentals, cpr Commitment: Full Time Workplace: Remote Languages: English