About this role
Support Analyst II at Netrix Global. Location: Wyomissing, Pennsylvania, United States. Role: monitoring servers, opening tickets, escalating incidents Requirements: Associate degree in computer science or related; strong customer service, multitasking, teamwork; 2+ years ticketing and troubleshooting; knowledge of RMM, network monitoring; on-site data center work. Category: Information Technology Seniority: Mid Level Tools: Jira, ServiceNow, LogicMonitor, ConnectWise, N-Able, Kayesa, VMware, Active Directory, Datto, iSeries Certifications: a+, network+, security+, linux+ Commitment: Full Time Workplace: Hybrid Languages: English