About this role
Support Analyst I at Netrix Global. Location: Manila or Philippines. Role: handling calls, documenting tickets, escalating incidents Requirements: Minimum 2 years' experience with ticketing systems, experience with remote/network monitoring tools, strong English communication, customer-service orientation, multitasking, and ITIL familiarity. Category: Information Technology Seniority: Entry Level Tools: ITSM, ServiceNow, Jira, Cherwell, Footprints, LogicMonitor, ConnectWise Command, N-Able Commitment: Full Time Workplace: Remote Languages: English