About this role
Help Desk Analyst at Agile Defense. Location: Quantico, Virginia, United States. Role: providing support, managing incidents, resolving problems Requirements: Secret clearance required; IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) required; ITILv4 desired; 2+ years help desk experience; experience with Windows, Microsoft Office, and Remedy; strong communication and problem-solving skills. Category: Information Technology Seniority: Entry Level Tools: Windows, Microsoft Office, Remedy Ticketing System Certifications: iam i, cap, cnd, cloud+, gslc, security+ ce, itilv4 Commitment: Full Time Workplace: Onsite Languages: English