About this role
Sr. Service Desk Analyst 7/13 at Frontline Managed Services. Location: Creve Coeur, Missouri, United States. Role: providing support, resolving incidents, documenting tickets Requirements: CompTIA A+ (or associate's degree) required, 3+ years help desk/service desk experience, experience with ServiceNow, Windows/macOS, Microsoft 365, VPN/VDI, mobile device support, networking fundamentals, strong communication and customer service skills. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Windows, macOS, Microsoft 365, Outlook, Teams, OneDrive, SharePoint, iOS, Android, VPN, VMware Horizon Certifications: comptia a+, comptia network+, ms-900 Commitment: Full Time Workplace: Onsite Languages: English