About this role
IT Support Analyst at Innovativesol-2. Location: Rochester, New York, United States. Role: assisting customers, troubleshooting issues, monitoring tickets Requirements: 1-3 years related IT experience; desktop and Microsoft 365 troubleshooting; experience with ticketing systems (Autotask, ConnectWise, Jira, Zendesk); basic networking fundamentals; eagerness to learn AWS. Category: Information Technology Seniority: Entry Level Tools: Microsoft 365, AWS, Autotask, ConnectWise, Jira, Zendesk, Windows Commitment: Full Time Workplace: Onsite Languages: English