About this role
Analista de Soporte Técnico CARE at Premium Restaurant Brands. Location: Cuajimalpa de Morelos, Mexico City, Mexico. Role: managing incidents, resolving issues, installing equipment Requirements: Bachelor's in systems/IT/cybersecurity, 2+ years providing level 1 IT support across locations, ITIL v4 knowledge, remote control tools, printers, POS and corporate systems; availability to rotate shifts and work occasional weekends. Category: Information Technology Seniority: Entry Level Tools: ITIL v4 Certifications: itil v4 Commitment: Full Time Workplace: Hybrid Languages: Spanish