About this role
Service Desk Analyst | Analyste du centre de services at Jesta I.S.. Location: Montreal, Quebec, Canada. Role: log tickets, resolve issues, prioritize tickets Requirements: 1–3 years service desk/IT support; DEC or equivalent; ITIL asset; strong customer service and ticketing experience. Category: Information Technology Seniority: Mid Level Tools: Zendesk, Ivanti, Confluence, CT Cloud Communicator, Microsoft 365, Microsoft Copilot, ERP platforms, Jesta Vision Certifications: itil foundation Commitment: Full Time Workplace: Hybrid Languages: English