About this role
Sr Business Solutions Analyst at Palo Alto Networks. Location: Santa Clara, California, United States. Role: defining requirements, owning lifecycle, orchestrating AI Requirements: 10+ years IT business analysis/product experience in customer support; deep Salesforce Service Cloud expertise; strong AI/ML understanding; Agile/Scrum experience; excellent communication and stakeholder management. Category: Information Technology Seniority: Senior Level Tools: SFDC Service Cloud, Salesforce Service Cloud, SFDC, Agile/Scrum, Voice of the Customer (VoC) Commitment: Full Time Workplace: Onsite Languages: English