About this role
Portal Service Desk Analyst I at Nordic. Location: Philippines. Role: troubleshooting portals, resolving issues, documenting tickets Requirements: 2+ years customer service, 6+ months call center/IT support for hardware and software, mobile device troubleshooting (iOS/Android), strong communication, typing, problem-solving, and willingness to work varied shifts including nights/weekends/holidays. Category: Information Technology Seniority: Entry Level Tools: EHR, Epic, Cerner, Meditech, Microsoft Windows, Mobile Device Management (iOS and Android), iOS, Android, Zoom, Information Technology Service Management (ITSM), ServiceNow, Remedy, Cherwell, ZenDesk, MFA, ITIL Commitment: Full Time Workplace: Remote Languages: English