About this role
Warranty Operations Analyst at Sonyglobal. Location: Zaventem or Belgium or Europe. Role: validating claims, managing programs, monitoring KPIs Requirements: Experience in warranty/after-sales or service operations; advanced Microsoft Excel (Pivot, VLOOKUP, formulas); familiarity with CRM/ERP (SAP, Salesforce), Access or AI data tools; strong stakeholder communication; fluent English and Flemish. Category: Business Operations Seniority: Mid Level Tools: Microsoft Excel, SAP, Salesforce, Microsoft Access, AI-powered data tools Commitment: Full Time Workplace: Hybrid Languages: English, Dutch