About this role
Service Desk Analyst (Charlotte, NC, US) at AECON - Aecon Group Inc.. Location: Charlotte, North Carolina, United States. Role: answering requests, logging tickets, troubleshooting issues Requirements: Provide first-level IT support, log and prioritize tickets in BMC Remedy, troubleshoot hardware/software/network issues, communicate technical concepts to users, and maintain knowledgebase articles; degree or equivalent experience preferred. Category: Information Technology Seniority: Entry Level Tools: BMC Remedy, Windows 10, Microsoft Office 365, Microsoft Exchange, Active Directory, Citrix XenApp, SAP, Microsoft Teams Commitment: Full Time Workplace: Onsite Languages: English