About this role
Quality Assurance Analyst - Intermediate at Equifax. Location: Heredia, Heredia, Costa Rica. Role: documenting errors, providing feedback, analyzing trends Requirements: Bilingual (English B2+) spoken and written, high school diploma, experience with Google Sheets/Slides, D2C experience preferred, familiarity with quality procedures and RCA, and focus on KPIs (AHT, CSAT, CES, ACW, accuracy, adherence). Category: Quality Assurance Seniority: Mid Level Tools: Google Sheets, Google Slides, Looker Studio Commitment: Full Time Workplace: Onsite Languages: English, Spanish