About this role
Workforce Optimization Analyst- Skokie, IL at Nshs. Location: Skokie, Illinois, United States. Role: forecasting demand, creating schedules, analyzing data Requirements: 2 years call center workforce management experience required; Associates degree preferred. Proficiency with Workforce Management (WFM) tools, forecasting, scheduling, reporting, and strong written/verbal communication skills. Category: Business Operations Seniority: Entry Level Tools: Workforce Management (WFM) Commitment: Full Time Workplace: Onsite Languages: English