About this role
Service Desk Analyst (Glasgow, Scotland, GB, G15 6RW) at Edrington. Location: Glasgow, Scotland, United Kingdom. Role: diagnosing issues, resolving incidents, administering systems Requirements: Service Desk experience with ITSM tools, knowledge of Active Directory, Microsoft 365, Windows, Exchange, AV and telephony support; strong customer service, communication and problem-solving skills. ITIL certification desirable; occasional travel and full driving licence desirable. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Microsoft 365, Windows, Azure AD, Microsoft Exchange Certifications: itil foundation Commitment: Full Time, Contract Workplace: Hybrid Languages: English